Promo Codes And Offers

This policy contains the official rules for using promotional codes, discount coupons, free gifts-with-purchase, and special community offers at Diamond Forest. By applying any promotional code or accepting an offer on our platform, you agree to these terms. This policy works directly alongside our main website Terms and Conditions, Return Policy, and Privacy Policy to provide a clear, fair, and secure shopping experience.

GENERAL DISCOUNT RULES & WALLET RESTRICTIONS

To maintain a consistent checkout process and protect our storefront operations, all promotions are subject to the following standard usage rules:

• Merchandise Subtotal Limitations: Promotional discounts apply only to the base price of eligible products. You cannot use discounts to pay for state or local sales taxes, standard shipping fees, overnight delivery upgrades, or extended jewelry protection plans.
• No Code Stacking: Unless Diamond Forest states otherwise in writing, promotions cannot be combined. Only one unique promotional code or offer can be applied per customer account, per transaction, and per shipping address.
• No Retroactive Application: You must enter and apply your discount code in the designated checkout field before finalizing your purchase. Discounts cannot be applied retroactively to an order once the transaction has been completed or authorized.
• Comparison Purchasing and Return Abuse: In line with our strict storefront rules against comparison purchasing—where a buyer orders multiple similar items to compare them with the clear intent of keeping just one and returning the rest—we track all promotional code use. We reserve the absolute right to cancel discounts, reject returns, or suspend accounts if we detect return manipulation or system abuse.

Regarding technical glitches, system exploits, or typographical errors, no single promotional code or site malfunction can ever reduce an order value by more than $1,400. Diamond Forest is not legally bound by unintended pricing errors or technical code malfunctions, and we reserve the absolute right to cancel or adjust any flawed transaction, even after confirmation, or require the buyer to pay the true retail difference if the item has already shipped.

Regarding promotional gifts, any free or bonus item received through a discount code is final sale, has no independent cash value, and cannot be exchanged. If you choose to return the primary item that qualified you for the offer, you must return the gift in its original, unworn, pristine condition with all security tags intact, or its full unpromoted retail value will be permanently deducted from your final refund.

Welcome Offers and Special Community Discounts

First-time subscribers who sign up for our official email or text alerts will receive a $100 welcome promotional code, which is strictly limited to new users whose details do not already exist in our database. We also provide unique community rewards for students, military members, veterans, and first responders, which are unlocked by completing an automated verification check through our secure checkout module.

Student Offer

To activate our student discount, you must verify your active enrollment at an accredited higher-education institution using the third-party portal built into our checkout screen. These educational discount codes are strictly non-transferable, cannot be shared, and are limited to a maximum of one unique validation per student account per calendar year.

First Responders Offer

Active-duty service members, veterans, and first responders can access specialized discounts by completing a secure status check through our checkout verification module before completing a purchase. These promotional codes are strictly tied to the verified individual, are non-transferable, and are limited to a maximum of one discount application per customer profile per calendar year.

Critical Category Rules

Promotional codes and discounts are completely invalid when applied to standalone loose lab-grown diamond inventory, as promotions apply only to pre-assembled finished jewelry units mounted in precious metal settings. Additionally, discounts do not offset the $100 laboratory grading certificate replacement fee charged if a piece is returned without its original report, and transactions using third-party financing providers like Affirm may be excluded from specific promotions based on current marketing campaign limits.

If you have any questions regarding our promotional codes, community offers, or checkout eligibility criteria, please contact our Customer Care team:

*Email Helpline: support@diamondforest.com
Direct Phone Support: +1 646-661-0719
Corporate Address: 38W, 48th St, Floor 5, New York, NY 10036, USA
Hours of Operation: Monday through Sunday, 10:00 AM – 6:00 PM EST