Free Shipping Policy

At Diamond Forest, we recognize that fine jewelry represents both a treasured purchase and a significant investment. Accordingly, every order is handled with meticulous attention throughout the fulfilment and delivery process. Your items are carefully packaged, protected with transit insurance covered by our delivery partner, and dispatched through reliable nationwide shipping providers to promote a safe, secure, and dependable delivery experience. This policy applies only to orders shipped within the United States.

Free Domestic Shipping

We offer free Domestic shipping via FedEx.*

Delivery

After customizing or selecting your jewelry, please carefully review the product details page along with the checkout page to see the Estimated Shipping Date.

An order is confirmed, and processing of an order starts only after successful payment has been received.

Ready-to-ship items can be shipped overnight via FedEx at an additional charge of $ 10.

Made-to-order & Custom items will be shipped as per the delivery dates specified on the respective checkout page.

Any delivery shall be made on business days only. Special Saturday delivery can be arranged at an additional charge of $ 40 for eligible locations only. For availing this facility, kindly contact us.

Items with different Processing Times

Orders containing items with different processing times may be shipped in multiple shipments or together based on item availability and production timelines.

Package & Contents

Diamond Forest uses secure and discreet packaging. The outer shipping box is designed not to reveal that the package contains diamonds, jewelry, gemstones, precious metals, luxury goods, or a Diamond Forest purchase. Customers should open the package carefully and keep all packaging, cleaning solution, cleaning brush, cleaning cloth, greeting letter, labels, certificates, reports, invoices, and documentation until the order is inspected and confirmed complete by the customer.

Complete address required

We do not ship diamond or jewelry orders to P.O. Boxes, parcel lockers, mail-forwarding services, temporary or unverified addresses, hotels, or any location considered unsafe or high risk. Orders shipped to such addresses are at the customer’s sole responsibility.

Orders must be shipped to a residential or business address that can be verified and serviced by the carrier. Diamond Forest may cancel, hold, or request additional verification for any order with incomplete, inconsistent, high-risk, or unverifiable shipping information.

Delivery Management & Pickup Options

FedEx will make up to three delivery attempts; after the final attempt, the package will be returned to Diamond Forest. Please note that a reshipping fee of $40 will apply for any returned parcel that needs to be shipped again.

For any queries related to your returned parcel, you may contact us.

Also, the delivery address can be updated, or any cancellation request of the order can be made, subject to our discretion and approval, only before the order is shipped. Kindly contact us to generate such a request.

“Hold for Pickup” requests made by You may be accommodated at our discretion, and items may be held for 3–4 business days at the location of our delivery partner. A pickup option may also be provided, subject to prior email confirmation with our delivery partner or us.

The risk of loss and ownership of the item transfers to the customer once the order is shipped by us and is handed over to the carrier.

Signature is a must

A signature is required upon delivery for all orders. The customer or an authorized recipient may be required to present valid government-issued identification and provide a signature upon delivery/at the time of hold for pick-up.

Tracking ID

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your delivery status.

Unavoidable Circumstances

Shipping delays may occur because of carrier delays, weather, emergencies, natural disasters, labour disruptions, payment review, fraud-prevention review, customer approval delays, production or quality-control issues, diamond sourcing, certification delays, incorrect shipping information, high-volume holiday periods, government restrictions, or other events beyond Diamond Forest’s reasonable control.

Military Shipping

Delivery is available to military locations within the United States only with special carriers, and delivery time may vary depending on the delivery location.

Checkout Process & Taxes

U.S. Sales tax, shipping fees, insurance charges, handling fees, expedited shipping fees, and other order-related charges may be calculated at checkout based on the shipping address, product type, and applicable State laws. Customers should review the total amount shown at checkout before placing an order. Additional charges caused by incorrect customer-provided information, address changes, failed delivery, refused delivery, reshipment, or return-shipping issues may be charged where permitted by law. Insurance options coming soon.

*Please Note: We do provide free shipping. However, if any shipping charges are collected under certain circumstances, then such charges are non-refundable.

Please feel free to contact us:

For shipping questions, delivery support, special occasion requests, address concerns, damaged-package issues, missing-package claims, or policy questions:

• Diamond Forest Customer Care email: support@diamondforest.com

• Phone: +12295644744