Warranty Policy

At Diamond Forest, we stand behind the quality and craftsmanship of our fine jewelry. Every piece is crafted with precision using exclusively lab-grown diamonds and high-grade precious metals, and is thoroughly inspected before delivery. This Limited Manufacturing Defect Warranty ensures that your purchase is protected against factory errors in materials and workmanship for as long as you own it.

1. Scope of Coverage

This warranty applies exclusively to pre-existing manufacturing defects present in the precious metal, diamond setting, or structural assembly at the time of delivery.

Covered manufacturing defects include, but are not limited to:

• Casting and Structural Faults: Pre-existing metal cracking, porosity, or improper casting.
• Soldering Faults: Weak or broken solder joints occurring without physical trauma.
• Setting Defects: Loose metal claws, prongs, or channels prior to regular wear.

2. Lab-Grown Diamond & Craftsmanship Characteristics

Microscopic internal features and minor nuances of fine hand craftsmanship are inherent to jewelry creation and do not constitute manufacturing defects.

• Lab-Grown Diamond Characteristics: Microscopic internal inclusions, trace growth features, or subtle tint variations naturally occurring during the growth process of lab-grown diamonds are intrinsic properties of the stone and are not structural faults.
• Craftsmanship Nuances: Minor variations in custom hand-setting or finishing details resulting from the artisan creation process are considered normal traits of fine jewelry craftsmanship rather than manufacturing errors.

3. Policy Exclusions

This warranty strictly covers manufacturing defects and does not cover damage caused by daily wear, accidental impact, exposure, or loss.

The following conditions are explicitly excluded from warranty coverage:

• Normal Wear and Tear: Expected daily wear, including gradual thinning of metal, prong flattening or wearing down over time, claw wearing, and normal surface scratches.

• Physical Impact & Trauma: Bending, misshaping, or diamond loss resulting from accidental drops, hard impacts, pressure, snagging on clothing, or heavy physical activity.

• Chemical & Environmental Exposure: Discoloration, tarnish, or metal degradation caused by exposure to chemicals, swimming pools, hot tubs, hairsprays, cosmetics, perfumes, or household cleaning supplies.

• Loss, Theft, or Disappearance: Missing lab-grown diamonds resulting from external impact or loss of the entire piece of jewelry.

4. Third-Party Alterations & Void Clause

To preserve the structural integrity of your jewelry, any warranty evaluation or service must be completed directly by Diamond Forest.

Important: Any repair, resizing, polishing, stone resetting, or modification performed by an unauthorized third-party jeweler will immediately and permanently void this warranty.

5. Inspection & Evaluation Process

All claims under this warranty require physical evaluation by our Quality Assurance team.

1. Initiating a Review: To submit a claim, contact our Customer Care team to receive return instructions and authorization.
2. Shipping & Return Label Option: After our standard return window has passed, customers seeking a warranty evaluation may purchase an expedited, fully insured return shipping label directly from Diamond Forest for a flat fee of $30.
3. Assessment Authority: Diamond Forest retains sole discretionary authority to inspect the piece and determine whether the condition is due to a factory defect or excluded causes such as wear, misuse, or physical trauma.

6. Remedies for Defective Items

If our Quality Assurance team confirms that your piece has a manufacturing defect, Diamond Forest will fulfill coverage through one of the following remedies:

1. Repair: We will repair the defective component at no charge.
2. Replacement: If the item cannot be repaired, we will replace it with an identical piece.
3. Discontinued Item Substitution or Credit: If the item is unrepairable and has been discontinued or is unavailable, Diamond Forest reserves the right to substitute the piece with a comparable item of equal quality and value, or issue a store credit at our discretion.

7. Eligibility & Gift Coverage

• Original Ownership: This warranty is valid for the original purchaser.
• Gift Recipients: Verified gift recipients retain full coverage under this policy, provided original proof of purchase is submitted at the time the warranty claim is initiated.

Customer Care & Administrative Contact

Please contact our dedicated support division for any queries:

• Email Helpline: support@diamondforest.com
• Direct Phone Support: +1 646-661-0719
• Corporate Address: 38W, 48th St, Floor 5, New York, NY 10036, USA
• Hours of Operation: Monday through Sunday, 10:00 AM – 6:00 PM EST