1500+ Jewelry Designs In-StockDetails
1500+ Jewelry Designs In-StockDetails
Policies
Easy & Free 30-Day Returns
This policy applies only to purchases made directly from Diamond Forest through our official website, official showroom, or authorized Diamond Forest sales channel. Products purchased from third-party sellers, unauthorized resellers, marketplaces, or private sellers are not covered by this policy.
Free Shipping & Returns
We provide Free Shipping & Free Returns. Eligible standard products may be returned within 30 days from the date of shipment. Orders outside the 30-day return period, including Layaway purchases, cannot be returned & exchanged.
Eligibility of Items for Returns
Ready-to-ship items, including lab-grown loose diamonds purchased directly from Diamond Forest, are eligible for return.
Ready-made jewelry that is unworn, unused, undamaged, unaltered, and returned in its original condition with all original packaging, certificate/grading report, tags, and complimentary items (if applicable) is eligible for return.
Engraved items are returnable with an additional charge of $ 40.
Non-Eligible Items for Returns
Custom jewelry, bespoke diamonds, made-to-order, special-order, final sale items are non-returnable.
Items engraved, resized, or altered by a company other than Diamond Forest are non-returnable.
Items tampered with are not subject to return.
Layaway items are not subject to return (if applicable).
Products refused at delivery or returned to sender without following Diamond Forest’s return process are not eligible for return.
Steps to Complete a Return or Exchange Request
If you are not satisfied with our product, please follow the steps outlined below to initiate a return or exchange.
You may contact us through Email or use our website under your delivered orders by selecting the reason for return through the drop-down menu and placing a return request. Once your return request is received, we will check the eligibility of the order to be returned within 7 days. If your order is eligible for return, a fully insured shipping label will be emailed to you within the next 7 days, and the item must be shipped back within that same period. If your return shipping label expires, then you may contact us.
Please purchase a FedEx Priority box and include all items received, i.e., diamonds, jewelry, invoice, jewelry box, cleaning solution, cleaning brush, cleaning cloth, greeting letter, any complimentary or promotional items, certificate/grading report, and securely pack and seal it. Please ensure all items are safely packed in the FedEx Priority Box with the authorized shipping label issued by us on the outside of the shipping box.
Please ensure that no reference to the contents of the package or Diamond Forest is mentioned on the shipping box.
* If the certificate/grading report is not returned in the package, $100 will be deducted from the refund amount.
Return items can be dropped off at a FedEx staffed location with a printed return receipt or receipt confirmation given by FedEx.
Get a receipt from FedEx after shipping your item. This receipt is your proof of insurance.
Please note: Diamond Forest and FedEx are not responsible for packages left in FedEx Drop Boxes or at locations without FedEx staff.
If you choose a different shipping method, you can use any carrier, but you will need to pay the return shipping cost at your own responsibility. For safety, make sure your package is fully insured. Diamond Forest is not responsible for items that are lost or damaged during return shipping using any other carrier apart from any label that we have provided.
Contact us for Store Drop Off returns.
Two complimentary returns are allowed per customer per year.
If you use our complimentary return service, the shipping label provided via email includes the insurance coverage. Upon exhaustion of complimentary returns, you can return the order with additional applicable fees of $ 40 for the insured label.
In case of Tampered Delivery:
If you notice that the shipment packaging appears to be tampered with or damaged at the time of delivery, we strongly recommend refusing acceptance of the package. Diamond Forest does not take responsibility for any lost, damaged, or defective item. If you receive such a package, kindly contact us.
If you refuse to accept the delivery for any other reason, you will not be eligible for return.
Exchange & Resizing:
If you experience any sizing issues, please contact us within one month of shipment to check whether resizing is available for your product. If resizing is possible, it shall be done free of cost after consultation and approval via email. Any resizing request received after the period of one month will be chargeable.
Please note – Resizing in eternity bands is not possible.
The items that are eligible for return may be eligible for exchange within one month of shipment, which you may be able to check in your login under Delivered Orders.
Refunds are generally processed within approximately two weeks after the returned item is received and approved.
Chargebacks and payment disputes
Customers are requested to contact Diamond Forest before initiating any chargeback or payment dispute so that the matter can be reviewed and resolved directly with our team.
If a chargeback, payment dispute, fraud claim, or financing dispute is filed, Diamond Forest reserves the right to place the refund or exchange process on hold until the review is completed by the respective payment provider.
Nothing in this policy restricts or limits any rights available to customers under applicable laws or through their payment provider.
Return Abuser:
If multiple items are ordered and only one item is consistently kept while the remaining items are repeatedly returned, such activities may be considered misuse of the return policy. In such cases, the company reserves the right to deactivate or blacklist the account, and the Return Abuser Policy may also be enforced.
Return Abuser Policy
At Diamond Forest, we aim to provide a fair and transparent return experience for all our customers. However, we actively monitor return activity to ensure that our policies are not misused.
A return may be considered abusive when a customer demonstrates a repeated pattern of behavior such as:
Frequently ordering multiple items and consistently keeping only a small portion while returning the majority of the order
Excessive or unusually high return rates compared to normal purchasing behavior
Repeated returns that suggest use of products without genuine purchase intent
Any other activity that indicates misuse of the return and refund process
When such patterns are identified, Diamond Forest reserves the right to take appropriate action, which may include:
Reviewing and flagging the customer account
Limiting or restricting future return eligibility
Charging applicable fees such as restocking or handling charges
Suspending or deactivating the customer account
Blacklisting the account to prevent future purchases
These measures are taken to maintain fairness for all customers and to ensure that our return process remains sustainable and efficient.
Diamond Forest reserves the sole discretion to determine what constitutes return abuse and to enforce this policy accordingly.
Diamond Forest Refund Policy
Refunds in case of High Jewelry will be given in the form of Store Credit only.
All returned products are inspected by Diamond Forest’s quality and authentication team.
The Quality check and inspection may include but is not limited to review of: - Diamond identity and Original certificate match; Product condition; Signs of wear or use; Missing stones, scratches, dents, setting damage, or metal damage; Security tag or seal integrity; Engraving, resizing, repair, polishing, or third-party alteration; Completeness of packaging and documents; Return of complimentary gifts or promotional items.
Inspection and communication of approval of refund will be done in 7-10 business days after Diamond Forest receives the returned items.
Approved refunds are issued to the original payment method used for purchase.
If you are expecting a refund, the credit will be initiated to your bank within 3 business days. Your bank may take up to 10-12 business days to reflect the amount in your account.
For bank wire payments, refunds are usually processed within 7-10 business days after the return is completed. Orders originally paid via bank wire will be refunded through bank wire or ACH transfer.
For PayPal payments, the refund will be credited back to your PayPal account within approximately 2-3 weeks.
If the original payment method cannot receive a refund, or if the order was paid by bank wire, cash, split payment, financing, or any special payment method, Diamond Forest may issue the refund by check, bank transfer, store credit, or another legally permitted method.
The customer’s bank, card issuer, financing provider, or payment processor may require additional time to post the refund. Credit-card refunds may take several business days or one month's billing cycle to appear, depending on the financial institution.
Diamond Forest is not responsible for bank delays, card-issuer delays, or payment-processor delays.
Please note that return processing times may be longer than usual following major holidays due to a substantial increase in return volume, and may take up to twice the standard processing period.
*The same return & refund policy applies to the products purchased from our official showroom.
Please feel free to contact us:
For Returns & Refunds-related queries or any other questions:
Diamond Forest Customer Care email: support@diamondforest.com
Phone: +12295644744
Business address: 38W, 48th St, Floor 5, New York-10036, NY, USA