1. Introduction & Overview
At Diamond Forest (“Diamond Forest,” “DF,” “we,” “us,” or " Our”), we believe that purchasing exquisite fine jewelry should be a clear, simple, and transparent experience. To help you acquire your perfect lab-grown diamond, custom design, or signature heirloom piece, we offer a premier selection of flexible payment methods. This includes flexible consumer financing through our exclusive partnership with Affirm (“Affirm”), alongside traditional digital and express checkout options.
This policy summarizes the payment structures and consumer frameworks available for all orders placed through www.diamondforest.com (the “Site”), our design showrooms, or our dedicated phone consultation lines.
2. Financing with Affirm (Lender Terms & Pointers)
Affirm offers simple, straightforward payment choices with no hidden fees, no compounding interest, and no late payment penalties. Checking your eligibility relies entirely on a quick soft credit check that does not impact your credit score.
- Affirm Pay in 4: For lower-tier transactions or rapid split payments, you can divide your purchase balance into four equal installments billed automatically every two weeks. This product features a 0% APR structure and incurs zero interest or hidden charges.
- Affirm Extended Monthly Installments: For major purchases, Affirm provides monthly payment schedules over 3, 6, 12, 24, or 36 months. Select purchases may qualify for 0% APR promotional interest windows. Standard installment rates vary from 10% to 36% simple interest based on standard credit evaluations.
- Down Payments & Prepayments: Depending on the transaction value and your qualification standing, a localized down payment may occasionally be required at checkout. There are no prepayment penalties if you choose to clear your remaining loan balance ahead of schedule.
- Credit Eligibility Verification: All loan approvals, eligibility evaluations, and payment terms are administered directly by Affirm and its certified financial partners. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners; a complete list is available at affirm.com/lenders.
- Official Legal Links: Your financing structure is governed by your independent agreement with Affirm. You can view their terms and requirements at the official links below:
3. Diamond Forest Payment Methods & Policies
In addition to Affirm financing, Diamond Forest handles a full spectrum of traditional card and digital payments. All funds must achieve clear authorization before an order enters custom production or physical shipment.
- Credit and Debit Cards: We accept valid consumer credit, debit, and corporate accounts issued by Visa, Mastercard, Discover, and American Express (Amex). Transactions process through secure, level-1 PCI-DSS compliant gateways to keep your financial metrics fully protected.
- Express Digital Wallets: For rapid checkout across mobile or desktop browsers, we accept Apple Pay, Google Pay, PayPal, PayPal Express, and Venmo.
- Secure Bank Wire Transfers: For high-value orders or specialized diamond creations, customers may opt for direct bank wire transfers. Orders finalized via wire transfer exceeding a board-specified value floor qualify for an immediate cash discount off the pre-tax total. Fulfillment timelines begin once wire funds settle into our corporate account.
- Store Credits & Gift Cards: Diamond Forest digital eGift Cards carry no expiration dates or inactivity fees and can be applied directly at checkout. Store credits issued for verified order adjustments remain securely linked to your registered personal account.
4. Customer Care & Administrative Contact
If you require assistance setting up your payment preferences, tracking an order in process, or navigating your checkout page, please contact our Customer Care team:
- Email Helpline: support@diamondforest.com
- Direct Phone Support: +1 646-661-0719
- Corporate Address: 38W, 48th St, Floor 5, New York, NY 10036, USA
- Hours of Operation: Monday through Sunday, 10:00 AM – 6:00 PM EST
- Affirm Billing Concerns: For inquiries regarding an active Affirm loan balance, updating your auto-pay card information, or tracking monthly payment schedules, please visit helpcenter.affirm.com.
